Ok, I understand.  So let’s solve this now.

As a service consultant I have some trouble with this statement.  For me, it indicates that the car owner came in with a condition that may of not been disclosed when the car was dropped off for service.  Lucky me, I document all findings from large to small.  If I am at fault, I will not side step the issue.  I will fix it.  It is not uncommon to have something happen during a visit, but if anything was to happen during a visit, we will not hide it from you.

Anything we find during the cars visit is documented on the work order.

It’s all good under the hood. Anthony Xavier ASE Master Technician

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