I have some clients that say this: I do not want to go to the dealer.
Why?
The dealer has all the cool tools, great parts and factory trained mechanics. So why not go to the dealer. They know everything about the car you drive. It must be a great place.
I have worked in three dealerships. Everyone of them was challenging. Shop politics, back stabbing, steeling work from each other, breaking things to flag warranty time, high mechanic turn over and the list goes on. In short, it sucked.
Because I have morals, I never did very well at the dealership level. I did not play along with the shop games, politics and shady ways to flag time.
I did have an advantage, I could work on anything that rolled. I always had work when everyone else was standing around. In the long run I still made my pay check, but I did it the hard way, I worked for it.
I like working at a family owned repair shop.
Clients like the family owned repair shops because they get better overall service. A family shop is a great place to go for all your repair and maintenance needs. A family repair shop works on anything that rolls. Any year and model, we do not mind. A family owned shop can do everything the dealer can do. A family repair shop offers you a personal touch.
A family shop will always be a better place than the dealer, because we care about you.
