Aftermarket parts cost less for a reason.

Today I had a Toyota Tacoma client pop in for an oil change. I see this truck about 4 times a year for service needs. The client keeps the truck clean and up to date on all service needs. A year ago the truck was in fender bender and the OE headlights got crunched. The client came in with some aftermarket headlight units and had us install them. I mentioned that the aftermarket plastics don’t hold up in the Arizona heat. The client said he saved a lot of money and they look fine to him. I installed them.

14 months later they look like poop! The plastics are hazed over, but not on the outside. This issue is on the inside, you can not fix an inside issue. You have to replace them again. The end story is the aftermarket parts are less expensive because they are a lower quality part. They kinda look the same, but upon close inspection, they are not.

Aftermarket parts are a problem. Many do not fit correctly, plus the over all finish work is not OE level and they do not last as long. When ever I can, I try to get the client to see the value in using factory parts when ever possible. This is not to say all aftermarket parts are poor quality. We use many aftermarket parts that match OE quality.

When we know that an aftermarket part is ok to use, we use them. We are always watching out for the client. In turn we do not want to use a part that will fail. If the aftermarket part can not meet our 3 year 36,000 warranty we do not want to use it.

We install 48% OE parts on clients cars.

The end game is to fix the clients vehicle correctly the first time and offer a repair that lasts.

HeyAnthonyAz.com

It’s just a fuse.

Fuses fail for one reason, they are over loaded past their amps rating.

Many times a year I have vehicle owners drive in and ask us to look at their fuses. A fuse does not fail just because it’s old. They fail due to the load placed on them. 20161117_154934_hdr.jpgOver loading a circuit with aftermarket equipment is the most common reason for a fuse to fail “blow out” In a home, you have 20161118_095112_hdr.jpgcircuit breakers that protect each circuit within the home.

Fuses in a vehicle do the same job of protecting the electrical circuit, but if they fail you must remove the bad fuse and install a new one in the fuse box. Before you install a new fuse, its important to check to see why the fuse failed.20161123_122845_hdr.jpg

(What caused the fuse to fail) Just installing a fuse without looking for the reason it failed is not going to fix the problem. The second most common reason we see fuses fail is due to coins or metallic junk getting into the 12V aux/lighter socket. 20161118_094915_hdr.jpgI have found ear rings, small tokens, and paper clips stuck in the 12V power sockets. A direct short to ground will cause a fuse to fail instantly. 20161121_124842_hdr.jpgOnce you remove the junk from the socket the fuse can be replaced. At our service desk we offer free 12V socket to USB power adapters to plug into the open 12V sockets, just to prevent issues like junk or coins from getting into the socket and shorting the terminals in the socket
.

A 110V inverter to power a laptop can over load an accessory fuse circuit. 20161123_134347_hdr2.jpg.jpgYou do not want to use an inverter larger than 150 watts on a 15 amp fused circuit. Most basic 12V sockets only have a 15 amp fuse to power the socket, and its easy to pop a fuse with an inverter, cell phone, and GPS navigation all plugged in at the same time.

 

HeyAnthonyAz.com – It’s all good under the hood.

 

Head Lights – plastics care & refinishing

Frosted, yellow, faded, ugly head lights.

98% of the vehicles today use plastic head light housings with plastic lenses, no glass lenses anymore. As the clear plastic lens age, the protective UV coating on the plastic goes bad and starts to fade or frost over. Some plastic head light housing do not have a protective film, and they show age within 3 to 5 years from new. 20161111_081537_hdr.jpgWe re-finish plastic head light lenses all the time.

20161111_071929_hdr.jpgNot all lenses can be saved. Rock pits, scratches, and plastic cracking can not be fixed with sanding if it’s too deep into the plastic surface. 20% of the head lamp housings I run across in my shop have major damage and need to be replaced.

Replacing factory head light housings with quality aftermarket units is not super expensive, but the labor to change out the light housing could make replacement out of the question for some budgets. 20161111_081656_hdr.jpgThe process of refinishing the plastic lens is fairly simple, and many parts stores sell DIY kits to sand, polish and protect the plastics.

Doing it your self or paying a repair shop to do this procedure will make your car look newer, and maybe influence you to keep your car vs buying a new one. Looks are everything, and the clients comment right away that it looks like they have a new car again. The second big plus to cleaning and polishing the lenses is your head lights will project farther down the road, You can see better at night.

20161111_084322_hdr.jpgSo here it is in a nut shell, we clean the plastics, wet sand the imperfections out of the surface. Then use a 2 step polishing compound to restore the clear as glass look. Last step is a double coating of wax. Regular car war works fine for this.

Keeping things looking clear depends on the owner washing and re-waxing the lenses, but we can also do that for the client when they are in for an oil change.20161111_084404_hdr.jpg

It’s all good under the hood. HeyAnthonyAz.com

 

You broke it!

Automotive repairs can cause high tensions with a vehicle owner.

In a perfect world, everything is free and nothing ever goes wrong… Every day I work with clients that understand that the vehicle they own will need service and repairs. The owner knows that a quality repair will cost something.

Finding good prices and honest service is the clients #1 objective.

I never force a client to do a repair with me. I give the client an estimate for the repairs needed and the client can say yes or no. Once the repairs are finished. I drive the vehicle and make sure the repairs are done correctly.

The goal is to fix it right the first time. When I return the vehicle back to the client, I know everything related to the repairs is working correctly.

It never did that before you worked on it! You broke it!

When a client says, it never did that before you worked on it.

I ask the client to stop in and show me what is going on. I will look at the clients issue, and find out how it may be related to the repairs preformed on the last visit.

99% of the time, the clients issue is not related to the last repair, it’s a new repair.

Sabotage or coincidence?

Some times things happen we can’t control. So I work hard to make sure all new issues are addressed one at a time and quickly. When I work on your vehicle, your car is in the shop because it’s broken or needs service. If something goes wrong while your car is in my care, I will openly tell you. I have no reason to hide an oops. Some times things just happen and we move on.

Case in point, Sam’s car was in for an oil service and 4 new tires. During the service work I found a left, low beam head lamp was not working and the upper radiator hose was leaking coolant.

The bulb was old and had burnt out and the hose was 10 years old and ready to be replaced. I asked Sam if he would like to replace both of the head lamps together and take care of the leaky hose. Sam said NO to both repairs. A week later Sam was back saying, I must have done something to the other head lamp, because now it does not work. Sam was angry and wanted me to give him both bulbs for free and put them in for free.

I said to Sam. Do you remember our talk about how light bulbs age and the other bulb could need replacement very soon? Plus, I asked you if you would like to replace both bulbs during your last visit, and you said NO!

Sam had zero recall about what we talked about, even though it was on Sam’s last repair order. Sam was very upset because I would not give him the bulbs for free.

I offered to install the bulbs at no labor charge, but Sam would have to pay for the bulbs.

It was not my fault that the bulbs had burnt out, but because I was the last person to work on the car it was my fault the other bulb stopped working.

Sam stormed off angry.

5 weeks later Sam’s car was back at the shop for the coolant leak repair and 2 head lamp bulbs. Sam said he over reacted to the bulb issue, and trusted our work.

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2014

 

Ms. Kate

Ms. Kate asked; why can’t you guarantee the repair will fix my car?

Ms. Kate has an almost broken car. Some failures and repairs will fall into a gray area, and Ms. Kate’s Ford was just that, a gray area repair.

The car would stall out when coming to a stop, but restart. Plus it would sometimes not start when hot. It would start after it cooled down for about 1 hour. The condition is intermittent, and it has never acted up for us in the shop. Plus the car’s computer had no codes.

The client never had time to leave the car for a full day.

Ms. Kate does not trust the car and fears driving it because it could stall at the wrong time.

After testing the car a couple of times, my best guess was it could be one of three things. #1 it could be a faulty crank shaft sensor. #2 it could be a faulty fuel pump. #3 it could be a wire fault related to a poor connection at a wire connector or wire junction. More testing was needed.

The big issue for the client is she is on a tight budget and can only spend what is needed to do the needed repair. I understand this all to well. I have a budget and have to stick to it.

To help the client, I advised her to let me have the car for a couple of days so I could leave my test gear hooked up and drive the car at random times. Ms. Kate did not like being without her car, but it needed to be done.

What I found; it did have a faulty crank shaft sensor and a bad fuel pump. The crank sensor was related to the stalling condition and the fuel pump was related to the random hot no start.

I always like to test the car and confirm the fault area. Guessing about what repairs are needed can lead to wasted money and time.

Some times a best guess is all we have, but it must be a good solid guess, 80% chance or more. Give me some time with your car and we can find the fault part 100% confirmed!

I want all my clients to feel good about the money they spend. I want 100% of your business, and I want you to be happy that you used Tony’s Service Center for your repair needs. Ms. Kate is happy because we fixed the cars issues. It did take three days to get it to act up, but only 4 hours to make the repairs once we knew what was broken.

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2013

For Sale

Yep! It’s For Sale.   ****One owner, driven only on Sunday’s!****

So you are looking for a new car. Maybe not brand new, but new to you. Surfing the web to find a car, can be frustrating.

You may find one you like, but when you go see it in person things change.

I recommend to every client, if you are going to buy a used car. Bring it into the shop for us to check it out. A full car inspection is a small drop in the bucket and it can keep you from getting into a money pit.

Some cars are not worth it, they will suck the money from your budget, and leave you disappointed. The car you choose needs to fit into your budget not eat it alive.

50 to 60% of the cars and trucks that visit the shop for a pre-purchase inspection are only in fair condition. Not worth your time or money

The seller is getting rid of a problem child.

I find a diamond in the rough from time to time, but for the most part many cars I inspect are worn out.

Buying the right car takes a little time. I find that many clients will look at more than 10 cars before they find a keeper.

Cars and trucks from an auction house can be a high risk, so beware that repairs could cost you big if you get a lemon.

So here are 5 basic steps to help you look for your new car.

Step 1: Go look at cars during the day.

Cars on the car lot will look real nice under the bright lights, but you will miss many details at night. During the day it is easy to see all the flaws. Paint color issues and poorly done body repairs are the big defects that hide at night.

Take a flashlight. You need to look behind and under the seats, in the trunk and under the dash. You are looking for anything that looks broken or in need of repair.

Step 2: Buy 2 to 4 years old, let the first owner take the hit.

When you buy a gently used 2 to 4-year-old car, the first owner will take the hit on the deprecation of the car. Almost all cars and trucks take a huge dip in value in the first 5 years. It is best to buy a car no older than 8 years. This way you will still have service parts available to keep your car looking and running good.

Auto manufactures start to drop cosmetic parts at 8 years of age. Cosmetic parts keep your car looking good. If it is in an accident it will need cosmetic parts to put it back together. So It is best to get something newer vs real old.

Mechanical parts will still be available for many years and you may have to go to a regular auto parts source (NAPA) for some things as the car ages past 15 years. Personally I drive a 1993 Toyota Tercel and my Toyota is 20 years old, but Toyota still services almost 80% of the parts for this car.

As long as you love your car and we can get quality parts for it, we can keep your car running great.

Gear head alert: If you have mechanical skills, the year of the car will never matter, but I will still recommend you to have an independent shop inspect the car, because it will be an objective opinion. If I save you money and keep you from buying a money pit, it will be worth every penny for the inspection.

Step 3: Drive the car in the city and on the freeway.

Before you bring the car in for an inspection. You can rule out some things on your own. When you drive the car, does it drive straight down the road? On flat ground, under safe conditions, lightly grip the steering wheel while driving. If the car wants to turn or pull to one side, it could indicate repairs needed. Tires can also cause a pull, but so can worn suspension parts or poor quality accident repairs.

Do the same pull check when using the brakes, does it pull or shake? Take time to listen to the car not the radio. Is the car overly noisy when driving on a smooth road? Does it vibrate at an idle when it is in gear? Does it shake at high speeds above the speed limit…

Does the car smell musty or like an old gym bag when you first get in. This is mostly noticed when you live in a hot climate area like Phoenix, AZ.

Do all the electric devices work? Does the A/C and heat work correctly. This one is a must have in Phoenix, AZ

Just check everything you can, switch everything on and off plus open and close all windows and the sun roof if it has one. If it will pass basic tests you are ready for the next part of the inspection.

Then bring the car into the shop for a full inspection. We will check the engine, fuel and Ignition systems, scan the computer, emissions equipment, transmission and under chassis. We will look for hidden body repairs that may have not been reported to Carfax. If we find issues we can give you retail prices on the needed repairs. This repair list will give you power to wheel and deal with the seller or just pass on the car.

Step 4: Stay away from cars that have “Go Fast” modifications.

Modifications do not add to the retail value or private re-sale value of the car, unless done correctly. Too many times I see cars that are just hacked up, but they look good on the outside. You can break this rule if you want to, but let me tell you why this step is important.

Let’s say you buy a Ford Mustang with a smaller V8 or V6, but later will want to add performance parts to it to make it Go Fast. You just killed the re-sale value of the car and wasted your money for a small gain.

It would be better for you to just buy the Mustang GT. The GT will hold its value because it is not hacked up, plus it is a Go Fast car to start with. Buy right, buy once.

When performance parts go bad, finding replacement parts when traveling can cause issues. A near stock car can be serviced at almost any repair location. Modifications will cost extra to maintain, and may add extra repair labor when servicing your car.

Every change you make to the car has a price. The costs go way past the original installation the parts.

Step 5: The most important step is…

*** “Do not buy any car or truck without getting it inspected!” ***

Ok, this should be a no brainer, but it’s not. I have looked at many cars that clients have already signed the papers on and they own the car.

I act on the clients behalf to protect the client from the seller. Think of it as being your second set of eyes. About 99% of all used cars older than 5 years do not come with a warranty. Yes, you can spend extra money on a 3rd party warranty, but if you buy a good car, you will not need to worry about a warranty because you did your home work. So do not sign anything till you have had it checked out at an independent shop. Even if the car is from a friend!

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2013

 

Auto Repair 85016 – Oil Change Coupon

Cheep oil changes, everybody want’s one!

Why do you want an oil change so cheep? It does not cost much anyway. Our average oil change price is $38.00 with an air filter installed. $30.00 with out an air filter. That is the, out the door price (tax, fees and service) Most cars only need 3 oil changes a year. Why skimp on an important service? 3 oil changes are less than $150.00 a year.

car care oil change sign

Changing your oil does not have to be pain full. The car care special we are running till the end of 2013 is a great deal. A full service Oil change with Air Filter if needed, all under hood Fluids topped off, Charging system checked, Battery checked, Lighting system checked, A/C system checked, Tire rotation, Brake inspection and more. It’s a huge savings and great value.

Coupon Oil Change, why use a coupon?

Yeah, you get your oil changed, but what type of product is going into your engine? Do you think that a $14.95 oil change is going to get high quality oil?

A major “chain store” retailer that does oil changes, uses recycled oil in the oil change special unless you pay extra for the new oil.

Ask for new oil and your oil change just jumped to $26.00 before tax and fees.

Every place that offers a coupon oil change is doing it at a loss. They figure, if they dangle the coupon oil change in front of you, you will spend money freely on other repairs needed.

Yeah, like that will happen, why do you think you are using a coupon.

Oil Change Loyalty

Our clients have the oil changed at least 3 times a year. During our oil change we look at the entire car. Front to rear, we look at everything we can without removing any major parts.

We do this to find any repairs that may be needed.

Yes, it is a fact-finding mission.

Yes, we want your business, but we will not lie to you to get it.

Once we inspect your car, we ask you if you would like prices for the things we see. If you say No. We note our findings as future needs on the work order and we finish the service.

No high pressure. It’s Yes or No.

Chain stores use high pressure words and sales tricks to get you to say yes today, I do not. As long as the repairs needed are not a safety risk to you, we can plan for the repairs to be done on the next visit.

Why go cheep? Be Loyal and be rewarded.

A regular client does not have to question us about why the car needs repairs, but if they have questions about the repairs needed, we are here to help them. The goal is to keep the car in good shape. Nobody want’s to sit on the side of the road waiting for a tow truck. Cars wear out and need repair. If you drive it, it will break some day.

The idea of inspecting the car during an oil change is to inform the client of upcoming repairs. This gives the client the power to plan for the repair.

I have a budget and I know I have to stick to it. Most repairs do not need to be done that second, but should be done soon. I promote preventive maintenance. Repairing the car before you break down on the side of the road.

Oil Change Challenge!

I hear people say this often, I can’t afford that much for an oil change. You must plan for your cars service and repairs. A repair savings account is a good place to start. You can also try the oil change challenge below. What goes into the jug stays in the jug.

An oil change does not cost that much. Our basic oil change is $30.00 out the door. (tax, fees and service)

A coupon special may be $14.95 before tax and fees. By the time you walk out the door your bill is close to $ 25.00 or more. So did you save any money? Maybe, but how much?

My oil change challenge: save your spare change in a large jar or 2 qt. juice jug till it is time to change your oil. I know you will have more than you need to do an oil change. Plus you will have money remaining to do extra service repairs. Do not cheat the jug, what goes in, stays in till it’s time for service.

Bring us the coupon! “Coupon Oil Change”

If you need auto repairs, bring in any oil change coupon and we will match that coupon price during your repair visit.

In fact, mention HeyAnthonyAz.com and your oil change is on me. How cool is that, get your car repairs done here and you get a free oil change.

Yes, the free oil change has a catch. It has to be during a repair visit and your repair visit needs to be at least $150.00. It’s that easy.

 

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2013

Going to the dealer for repairs. Auto Repair 85016

I have some clients that say this: I do not want to go to the dealer. 

Why?

The dealer has all the cool tools, great parts and factory trained mechanics. So why not go to the dealer. They know everything about the car you drive. It must be a great place.

I have worked in three dealerships. Everyone of them was challenging. Shop politics, back stabbing, steeling work from each other, breaking things to flag warranty time, high mechanic turn over and the list goes on. In short, it sucked.

Because I have morals, I never did very well at the dealership level. I did not play along with the shop games, politics and shady ways to flag time.

I did have an advantage, I could work on anything that rolled. I always had work when everyone else was standing around. In the long run I still made my pay check, but I did it the hard way, I worked for it.

I like working at a family owned repair shop.

Clients like the family owned repair shops because they get better overall service. A family shop is a great place to go for all your repair and maintenance needs. A family repair shop works on anything that rolls. Any year and model, we do not mind. A family owned shop can do everything the dealer can do. A family repair shop offers you a personal touch.

A family shop will always be a better place than the dealer, because we care about you.

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2013

Want a quickie?

Every body want’s a quickie. Plastic head lamp lens polishing.

hazy plastic head lamp lens

This head lamp lens was very hazy. Both head lights looked the same way, hazy. The driver did not notice the lights being dim. Once I sold him on a quickie polish, he liked that the front of the truck looked new again. The next day he called me. He was in shock, he noticed right away, that the lights worked better.

Many of today’s head lamp lens’ are made of plastic. The plastic may become discolored and fade after many years of service. Hazy or yellowed head lamp lenses will reduce the light coming out of the head lamp fixture. The Hazy condition acts like a diffuser, making the light travel less distance down the road. A yellow lens condition will diffuse and change the color of the light. Both conditions will reduce the distance your head lamps can project down the road.

Hear at the shop, I have three levels of lens clean up.

2 Step Quick Polish: Clean the surface and polish the lens with a cleaning wax.

4 Step Polish: Clean the surface, polish with cutting paste and then fine polish plus apply a wax sealer.

8 Step Sand & Polish: Clean the surface, sand plastic in 3 steps, polish in 3 steps and then apply a wax sealer.

Most of the time a 2 step quick polish is all most cars need. The 4 step is for very heavy hazy and yellowing. The 8 step polish is for pitted and scratched lenses. Some times very deep damage will require lens replacement.

 

 

It’s all good under the hood. Anthony Xavier ASE Master Technician

copyright: All rights reserved @ HeyAnthonyAZ.com 2013